Member Advisor

Member Advisor

Posted June 11, 2019 by CLASS UFC GYM

  • + Commission
    Full Time
    Woking
  •  
Job Description

The Member Advisor role assists in the running of all “front of house” CLASS UFC GYM studio operations, with a strong focus on premium customer service as well as meeting sales expectations. The ideal candidate will have strong customer service skills and basic sales experience. The Member Advisor is responsible for meeting and exceeding all key performance sales indicators for the studio, including membership sales and renewals, retail and concession sales and maintaining premium customer service levels.

The Role:

• Check in members, verify memberships and assist with signing up members for classes
• Answer incoming calls in a professional manner
• External marketing, promotions and prospecting.
• Schedule and participate in offsite promotional events
• Build and maintain relationships with local corporate companies -Organising/attending Wellness Days
• Assist coaches with class set up
• Work closely with all Coaches to ensure that all processes are fulfilled
• Conduct telephone inquiries/follow up calls/customer care calls/appointment booking – Working towards KPI’S
• Upsell CLASS UFC GYM apparel and accessories to studio members and guests – Working towards KPI’S
• Greet members and guests promptly, enthusiastically and with a smile to create a friendly positive welcome into the CLASS UFC GYM studio
• Accurately follow the daily studio cleaning checklist (pre/during/post)
• Ensure smooth operations of opening/closing procedure, reporting any issues to Studio Manager
• Maintain an organised and clean lobby/front/seating desk area
• Responsible for processing accurate credit card transactions
• Follow up on past due members to update payment information and or collect late dues
• Follow up and follow through activities with all prospective clients
• Respond immediately to member requests, inquiries and concerns.
• On-boarding all CLASS UFC GYM clients/members using any Agreements
• Responsible for attending and participating in all relative CLASS UFC GYM training programs

About You:

• Excellent customer service skills
• Previous sales experience, with strong sales skills (experience working in a sales environment preferred)
• Solid verbal and written communication skills required
• Able to multi-task and excel in a busy environment
• Able to work on own
• Functional computer skills required – MS Office basic programs (word, excel), Internet, Basic computer program software use
• Health & Fitness minded people strongly preferred
• High school diploma required
• Flexible to work day/ evening and/or weekend hours as needed on a shift pattern

Qualifications Required